Help Desk services are often a combination of voice, email, and web-chat support, and may include remote desktop administration and more complex troubleshooting skill sets. Technical and non-technical help desk programs require consistent delivery of relevant information while managing the time and resources required for each inquiry.

InterPro Technical Help Desk programs combine basic contact center support with experienced technology experts to support complex troubleshooting and resolution needs. For some programs, these technical experts support not only end users but also technology professionals installing or customizing application products.

Examples of InterPro Help Desk programs may include:

• Non-technical Product Usage Help Desk
• Technical User Help Desk
• Technical Professional Help Desk